Privacy Policy

This page explains how Olive's collects and uses your personal data when you place an order, contact us, or browse this website.

What we collect

• Order details — name, phone number, email, delivery address (delivery only), order contents.
• Account data — if you sign in: your email and any saved addresses.
• Payment — handled by our payment provider. We never see or store your card number.
• Analytics — anonymous usage data via Microsoft Clarity, Google Analytics and Vercel. Only after you accept analytics cookies.

Why we use it

• To prepare and deliver your order.
• To send order confirmations and (with your consent) a one-time follow-up asking for a Google review.
• To improve the site (which pages people use, where they get stuck).
• To meet our legal accounting and tax obligations.

Cookies

We use a small number of essential cookies to keep you signed in and remember your cart. These don't need consent because the site can't work without them.

Analytics cookies (Microsoft Clarity, Google Analytics) only load if you click Accept on the cookie banner. You can change your mind by clearing site data in your browser — the banner will reappear on your next visit.

Who we share it with

• Our delivery dispatch system (so the right address gets the right order).
• Our email provider (Amazon SES) for transactional emails.
• Our payment processor for card transactions.
• Microsoft Clarity, Google and Vercel for analytics — only if you opted in.

We never sell your data. We never share it with marketers without your explicit permission.

How long we keep it

Order records are retained for 6 years to meet UK accounting law (HMRC). Analytics data is automatically deleted after 14 months. You can ask us to delete your account at any time — see below.

Your rights

Under UK GDPR you can ask us to: see what data we hold about you, correct anything wrong, delete it, or export it. Email olivescrewe@gmail.comand we'll respond within 30 days.

If you're not happy with our response, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Olive's
152 West Street, Crewe, CW1 3HG
olivescrewe@gmail.com
+447868829985